01. Introduction
This Privacy Policy explains how Excellent Marketing LLC ("we," "us," "our"), operating the website at healthcarewebsites.net, collects, uses, and protects information about you when you visit our website or contact us about our services.
We keep this policy short and direct. If anything here is unclear, email us at support@excellentmarketing.net and we'll clarify.
02. Information we collect
We only collect what we need to respond to you and operate our business.
Information you give us directly
When you fill out our intake or contact form, we collect:
- Your name
- Email address
- Phone number
- Practice name, specialty, and size
- Your current website URL (if provided)
- Anything else you write in the "notes" field
Information collected automatically
When you visit the site, our analytics provider collects standard, aggregated usage data: pages viewed, approximate location (city/region, not precise), device type, browser, and referring site. We use this to understand what's working on the site — not to identify you.
03. How we use it
We use the information you provide to:
- Respond to your inquiry and discuss your project
- Prepare quotes, scopes, and proposals
- Deliver the services you purchase
- Communicate about your account and project status
- Send occasional follow-up emails (you can opt out at any time)
- Improve our services and website
We do not sell your information, rent it, or share it for unrelated marketing. Ever.
05. A note on PHI (Protected Health Information)
We do not knowingly collect, store, or process Protected Health Information (PHI) on this website, and we do not operate as a HIPAA Business Associate with our clients.
If you are a healthcare provider considering our services, please do not send us information about specific patients, symptoms, medical records, or any identifiable health information through our intake form, email, or any other channel.
The websites we build for clients are designed to be HIPAA-aware: contact forms on those sites collect only non-clinical information (name, phone, email, reason for visit), and patient intake and records remain in the client's existing patient portal, EHR, or phone system.
06. Data security
We use reasonable technical and organizational measures to protect the information we collect. This includes:
- HTTPS encryption for all data transmitted to and from this website
- Access controls on our internal tools and CRM
- Reputable, SOC 2-compliant vendors for the services listed in Section 4
- Regular software updates and security patches
No method of transmission or storage is perfectly secure. We work hard to protect your information but cannot guarantee absolute security.
07. How long we keep it
We retain contact form submissions and related correspondence for as long as necessary to respond to you, deliver services, and comply with our legal and tax obligations — typically up to seven (7) years after our last interaction. You can request earlier deletion at any time (see Section 8).
Analytics data is retained in aggregated form and does not personally identify you.
08. Your rights
You have the right to:
- Access the personal information we have about you
- Correct information that is inaccurate
- Delete your information (subject to legal retention requirements)
- Opt out of marketing emails (every email we send has an unsubscribe link)
- Request a copy of your information in a portable format
California residents
If you're a California resident, the California Consumer Privacy Act (CCPA) gives you additional rights, including the right to know what categories of personal information we collect, the right to request deletion, and the right not to be discriminated against for exercising these rights. We do not sell personal information.
How to exercise your rights
Email support@excellentmarketing.net with your request. We'll respond within 30 days. We may ask for information to verify your identity before processing the request.
10. Children's privacy
This website and our services are directed at business decision-makers at medical practices, not at children. We do not knowingly collect personal information from anyone under 13. If you believe a child has submitted information to us, please email us and we'll delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we'll update the "Last updated" date at the top of this page and, where appropriate, notify you by email or by posting a notice on the website.
Continuing to use the website after a change constitutes acceptance of the updated policy.
12. Contact
Questions, requests, or anything else related to this policy:
Excellent Marketing LLC
848 Brickell Ave, Miami, FL 33131
Email: support@excellentmarketing.net